Shipping Policy

Last Updated: 29 July 2026

This Shipping Policy explains how FlexyTech Fitness Ltd (“we”, “us”, or “our”) handles the processing, dispatch, and delivery of physical products purchased from us.

1. Order Processing

Orders are processed before being dispatched for delivery.

Processing times may vary depending on product availability, order volume, weekends, public holidays, and other circumstances.

Once your order has been dispatched, you may receive a shipping confirmation containing tracking information where tracking is available.

2. Shipping Time

After your order has been shipped, estimated delivery time is 3–5 business days.

Please note that the  3–5 business day delivery estimate begins from the date your order is dispatched, not from the date the order is placed.

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including courier delays, weather conditions, public holidays, customs procedures, or other disruptions.

3. Shipping Locations

We ship to locations made available during checkout.

If delivery is unavailable to your address, you may be unable to complete your order or we may contact you regarding the order.

4. Shipping Costs

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

Shipping costs may vary depending on the delivery location, shipping method, product, or order size.

5. Tracking Your Order

Where tracking is available, tracking details will be provided after your order has been dispatched.

Please allow time for the courier's tracking system to update after receiving your shipping confirmation.

6. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible at info@flexytech.co.uk.

We cannot guarantee that an address can be changed once an order has been processed or dispatched.

7. Delayed Deliveries

Although we aim for orders to arrive within the estimated delivery timeframe, delays can occasionally occur.

If your order has not arrived within a reasonable period after the expected delivery date, please contact us at info@flexytech.co.uk so we can assist you.

8. Lost or Damaged Orders

If you believe your order has been lost in transit or it arrives damaged, please contact us at info@flexytech.co.uk with your order details.

For damaged items, we may request photographs or other reasonable information to help us investigate the issue and determine the appropriate resolution.

Nothing in this policy affects any statutory rights you may have regarding damaged, faulty, or undelivered goods.

9. International Orders

We currently deliver within the United Kingdom only. We do not offer international shipping at this time.

10. Contact Us

For questions about shipping, delivery, or an existing order, please contact:

FlexyTech Fitness Ltd
Email: info@flexytech.co.uk